SERVICE SPOTLIGHT: UNIFIED COMMERCE

How We View Unified Commerce: 5 Key Elements

There are 5 key elements to harmonize and align to achieve Unified Commerce, namely: store experience, digital experience, customer service, order management and data management. Each element is critical to optimizing speed, profitability, efficiency, accuracy and customer engagement. In doing so, retailers will achieve end-to-end visibility and an elevated, more profitable shopping experience.

With true Unified Commerce, retailers leverage a single platform, a single view and a single process across channels, in essence, One Truth. With common data and definitions, we can more clearly see how the consumer is shopping our brand.

Jon Beck, CEO

How RFID Improves Customer Loyalty and Inventory Accuracy

THERE ARE FIVE STAGES TO BECOMING A UNIFIED COMMERCE RETAILER

Find out where your brand is on the unified commerce maturity scale. Managing
Partner, Katrina Mossman outlines the path to becoming fully unified and why it is more important today than ever before.

The Headless Approach to Unified Commerce

In this article by Waleed Abbas and Katrina Mossman, the Columbus team explores the pros and cons of using a headless approach to building and executing a Unified Commerce strategy.

IF YOUR BRAND IS NOT ADDRESSING THESE KEY AREAS, YOU MAY NOT BE FULLY UNIFIED

Columbus Consulting’s Terrance Young looks into the evolution of multi-channel commerce and how retailers are evolving into a more connected consumer-centric model.

YOUR POS SYSTEM SHOULD BE A KEY PIECE OF YOUR UNIFIED COMMERCE PLAN

Columbus Consulting Partner, Lynn Hughes explains how and why a retailer’s Point of Sale system is to critical building a Unified Commerce business model. 

Meet Our Unified Commerce Leadership

Lynn Hughes

Katrina Mossman

Here Are Some of The Retailers We Have Helped With Unified Commerce Needs

What is included in the 5 Components of Unified Commerce?