WP_img_OmniChannelInside you’ll discover:

  1. 6 things you must do, in sequence, to deliver the cross-channel shopping experience your customers expect.
  2. 2 key internal factors many retailers neglect or ignore–to their disadvantage–in pursuing omni-channel initiatives.
  3. 3 project-planning forms to help you stay customer-focused throughout your transition.
  4. 9 factors to consider as you re-think your organization chart, your internal scorecards, and your employee compensation.

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