By Richard Pedott
Retailers have been in a unique position for years having to deal with staffing stores domestically and internationally, building and retaining talent at corporate offices, scaling teams seasonally in warehouses/fulfillment and distribution centers, and managing remote/virtual talent for customer call centers and digital commerce.

How Retailers Can Modernize Fulfillment

By Richard von Hirschberg
Let’s face it, the supply chain as we once knew it has been forever changed. Just in the last few weeks, we’ve read about furniture deliveries and new iPhone sales being delayed due to Covid-19 outbreaks in China and Vietnam.

Supply Chain Issues On Your Mind? Ours Too. Here Are the Three Things Retailers Need to Do Now.

By Wolfgang Hoffman
Most consumers never considered how goods arrived at stores, but retailers certainly have been toiling over how to establish and streamline inventory delivery and fulfillment systems for decades.


By Charlotte Kula-Przezwanski
#Retail Week Live just wrapped up in the UK where retailers from around the world gathered in a much anticipated post Covid event.

Top 5 Just In Time Holiday Readiness Tips

by Daniel Binder
GEAR UP FOR CONVENIENCE AND SEAMLESS TRANSACTIONS: While major technology developments are not feasible to address between now and Black Friday, aligning all of your service channels with consistency of messaging and offerings is something you should address now.

Compressing the Supply Chain to Connect with Your Consumer

By Wolfgang Hoffman
I need to be honest. I was one of those skeptics about online shopping back in the mid-90s and well into the 2000s when Amazon was revolutionizing the shopping experience. I was comfortable and complacent with the brick-and-mortar shopping experience both as a consumer and as a supply chain professional

Marketplaces Make Money

By Brad Eckhart
With growing consumer dependence on sites like Amazon, Uber and Airbnb, we are squarely in a platform economy. This means that a significant amount of buying and selling today takes place via an online platform or technology framework. Savvy retailers are shifting to digital-first transactions – and benefit from engagement and sales

covid complicated fulfillment

New Omnichannel Opportunity from Covid-Complicated Fulfillment

By Kavindra Malik 
Omnichannel fulfillment has always been a challenge for retailers and its complexity is only growing. Covid-19 changed our world and retailers have faced renewed difficulty maintaining an attractive assortment and stock availability, balancing online orders with weaker demand in some store locations.

Order Fulfillment

Fulfillment – Retail’s New Loyalty Factor

By Rich Pedott
Covid has forced many retailers to make dramatic shifts toward digital transformation of their business models. Many have successfully pivoted to offer services including BOPIS, curbside pick-up, and same-day home delivery across their digital, customer facing touchpoints.

OminChannel KPI

Measuring the New Normal: Retail’s KPI Challenge

By Rich Pedott
The media has been busy proclaiming the coming death of both the store and experiential retailing in a voice that has grown progressively louder over the course of the last decade. The scourge of Covid-19 is now being touted as the cataclysmic event that will signal the coming of a dramatic shift in the channel mix of retail.

Retail Planning: The Business Case for Anaplan

By Jared Dolich
Anaplan is an ideal platform to enable virtually all retail, wholesale, and ecommerce planning activities. The value provided by Anaplan combines the flexibility of spreadsheets and the connected business drivers in today’s most common point solutions. But the best part is that when fully deployed to the organization

Preparing for Data Driven Labor Management

One of the major impacts of the continual march of “Omni” retailing is to re-define the role of the store and the staff who service it. Experiential shopping doesn’t happen by accident, and exceptional customer service ...

Planning and Managing the Critical Aspects of a Full Merchandising Season

By Charlotte Kula-Przezwanski
Retailers could learn a lot from the Italian micro-economist Vilfredo Federico Damaso Pareto, who in 1906 came up with the principle that is sometimes known as the 80/20 rule.

Drapers Roundtable Breakfast

By Charlotte Kula-Przezwanski
Over more than just coffee and croissants in a nice upmarket London hotel, merchandise and planning experts debated if NOW was the time to move off spreadsheets and onto more formal planning solutions.

Executing On Time

By Charlotte Kula-Przezwanski
think we all know that great apparel brands maintain competitive advantage by consistently executing on time. Executing late, or under constant pressure, is not a mark of creativity. It’s just bad management.


By Charlotte Kula-Przezwanski
Omni-channel, cross-channel, or all-channel retailing--whatever you may call it, retailers of all sizes are struggling to get it right. The goal is to satisfy customers who want a consistent shopping experience in the store, through e-commerce, and through catalogues and call centres.


By Charlotte Kula-Przezwanski
The current pace of social, economic, technical, and environmental change appears likely to continue or accelerate nearly everywhere in the world. If adaptation is key to survival, retailers must strive to be ever more agile. But adaptation in response to change is defensive and reactive.

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