One of the major impacts of the continual march of “Omni” retailing is to re-define the role of the store and the staff who service it.
Experiential shopping doesn’t happen by accident, and exceptional customer service is something that successful retailers are carefully curating. At the heart of a great in-store experience are personable, well-trained and well-managed customer service teams. Smart retailers are using solid Labor Management principles and practices to continually deliver strong financial results, and simultaneously reinvigorate the customer experience at the store level.
To learn more about how this is happening, read this article from Columbus Consulting.
Also be sure to read Labor Management – Understanding the Basics from our Insight Series