customer experience Archives - Columbus Consulting

CUSTOMER EXPERIENCE & AI: Prepare Yourself for the Future State

By Nancy Marino, Associate Partner Columbus Consulting Today, an increasing number of companies seek to implement digital transformation programs to drive higher growth, productivity, profitability and customer satisfaction. Artificial Intelligence (AI) technology has revolutionized marketing and ...

Unified Commerce = Managing the Customer Experience

By Lynn Hughes
Like many retail phrases and terms, unified commerce has been lumped in with multi-channel and omnichannel simply as a means of selling across platforms and locations. While this may be true, it is certainly not the full vision of what it means to be unified.

At Home

Making a House a Home: At Home’s Journey to Becoming the Leading Home Décor Retailer Download This Case Study What makes a house a “home?” Ask a dozen people that question, and you’ll get profoundly varied answers ...

How IT Leads in the COVID-19 Era

As CIO’s tackle the immediate short term and tactical needs of the organization, they must also look to the future and prepare to support their organization and service the consumer in the post COVID-19 Era.

On-Demand Webinar: Inventory Optimization

Today customers expect a free-flowing, buy anywhere, fulfill anywhere, return anywhere marketplace in which purchases may originate in one channel, be completed in another, and returns are handled in a third. To successfully transition to ...

Unified Retailing 2019 Brings Together Retail’s Brightest Minds

Columbus Consulting will host the inaugural event April 4, 2019 in New York City COLUMBUS, OHIO – Oct. 09, 2018 – Columbus Consulting International, a leading industry consultancy specializing in retail business processes and systems, announced ...

rue21 to Build Out Unified Commerce and Analytics Capabilities

rue21 to Build Out Unified Commerce and Analytics Capabilities as Result of Recent IT Assessment and Roadmap with Columbus Consulting New unified commerce and data analytics initiatives will provide rue21 with a customer-centric view of ...

PacSun Embraces Unified Commerce With the Help of Columbus Consulting

PacSun Embraces Unified Commerce With the Help of Columbus Consulting The company built a Unified Commerce Roadmap that will deliver a seamless customer experience across retail channels COLUMBUS, OHIO – Jan. 10, 2018 – Columbus Consulting International, ...

Columbus Consulting Completes Merger of C3 Management

Columbus Consulting Completes Merger of C3 Management Consulting to Strengthen Consumer Experience Expertise With this merger, Columbus Consulting culminates 2017 with significant company growth in U.S. and Europe, as well as notable partnerships with tier ...

Preparing for Data Driven Labor Management

One of the major impacts of the continual march of “Omni” retailing is to re-define the role of the store and the staff who service it. Experiential shopping doesn’t happen by accident, and exceptional customer service ...

Labor Management – Understanding the Basics

By Columbus Consulting No matter how many robots, kiosks and other fancy machines are created to improve the in-store experience, retail stores still need human power to operate and the personalized customer services provided by store ...