Jeff Butler

consultant

Retail Consultant

jbutler@columbusconsulting.com

About

Jeff is an accomplished change management expert with extensive experience in retail and consumer products. He has led change management efforts that span systems replacements, business model changes, and customer experience transformations – and brings the unique ability to support the lifecycle of transformation from early-stage clarity and executive alignment, through training and deployment in the field to sustain results.  Jeff’s ability to work at any level of client organizations and bring stability during turbulent times has made him a trusted advisor and valued resource at clients.

Before joining Columbus in 2024, Jeff owned a boutique consulting practice focused on change management for retail, financial, healthcare, and CPG companies.  He also led a consulting practice for Daryl Conner, one of the world’s leading change management experts. 

Signature Skill

“I help client leaders embrace the true obligations of sponsorship, align their teams, foster understanding and commitment to the changes ahead, and help them prepare their people to sustain momentum throughout the program.”

  • Executive alignment and clarity
  • Stakeholder engagement
  • Organizational Change Leadership
  • Change management & adoption
  • Training and Knowledge Transfer

Expertise

  • Order Management (OMS)
  • Customer Journey
  • Order fulfillment & Distribution
  • Warehouse Management
  • Change Management
  • Training & Knowledge Transfer
  • Resource Skills Development

Companies Served

  • J.Jill
  • Leslie’s Pool Supply
  • Lowe’s
  • Home Improvement
  • Ralph Lauren
  • Gojo (consumer products)
  • Wells Fargo
  • Bristol Myers Squibb
  • Doctors without Borders
  • Johnson & Johnson
  • Highmark/Blue Cross Blue Shield

Industry, Category

  • Retail CPG
  • Financial Services
  • Pharmaceuticals
  • Banking
  • Healthcare
  • NGO / Nonprofit

Solution Proficiencies

  • Manhattan OMS
  • Manhattan PKMs
  • Salesforce Commerce Cloud
  • Medallia

Consulting Service

  • Executive alignment
  • Change Agent training
  • Workshop design/delivery
  • Change communications
  • Commitment building
  • Training strategy, planning, and logistics
  • Training Development and Execution
  • Change Management
  • Execution Risk Assessment

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