Suzanne Vincent

Retail Consultant

About

Suzanne is a dynamic and solutions-driven consultant with extensive experience in retail operations, store systems, and organizational design. Recognized for her ability to navigate complex business challenges, Suzanne partners with cross-functional teams and executive leadership to identify opportunities, design actionable strategies, and implement transformative solutions.

Her collaborative approach and deep operational insight have consistently delivered value across high-priority initiatives, making her a trusted advisor in retail practice transformation and customer-centric innovation.

Before joining Columbus in 2024, Suzanne held leadership roles in Store Operations for Jeni’s Splendid Ice Creams and Victoria’s Secret.

Signature Skill

“I am passionate about delivering exceptional experiences through proven retail operations, practices and technologies.”

Conduct comprehensive analyses of current operations, identify and develop solutions that enhance effectiveness
Cultivate strong cross-functional relationships leading to improved communication and streamlined project execution.
Design and deliver targeted training programs, complemented by clear documentation and job aids, resulting in increased proficiency and adoption

Expertise

Point of Sale (POS)
Customer Experience
Store Operations
Process Improvement
System Implementation
Organizational Design
Training

Companies Served

Hibbett/City Gear
The Navy, NEXCOM
Victoria’s Secret
L Brands International
Gap, North America
Claire’s, North America, UK

Industry, Category

Specialty Retail
Airport Retail
International Retail
Franchise Retail
Apparel
Personal Care/Beauty

Solution Proficiencies

Oracle Retail Xstore (POS)
Oracle Retail Store Inventory
Operations Cloud Service (SIOCS)

Consulting Service

Solution Delivery/Implementation
Business Assessment & Strategy
Business Process Design
Functional Requirements
Organizational Design
Training Development & Delivery