Proven Change Management & Training Professional

Susan is a Partner at Columbus Consulting. She has more than 27 years of retail experience in Planning and Allocation. She has developed strong client relationships and has played an integral part in successful system implementations. Susan has led and managed large change management programs and training development.


  • VS&Co
    • Led the change management effort across 3 brands and created training materials for a Planning system implementation
  • Finish Line
    • Developed materials and facilitated training for Store Budgeting, Store Planning, Store Clustering & Grading, Assortment Strategy, MFP & Key Item Planning modules
  • Whole Foods Market
    • Built a hyper care model to support a Category Management Assortment Plan implementation
  • Tory Burch
    • Managed functional design, unit testing, & user acceptance testing. Developed training documentation & facilitated Train the Trainer sessions and End User Training
  • Tapestry
    • Facilitated training for a Global Planning solution across business units and developed business process designs to improve efficiencies
  •     Saks Incorporated
    • Developed the change management strategy, training needs analysis, training plans, and training materials for a Planning system implementation
  •     Abercrombie & Fitch
    • Developed  comprehensive MFP & Assortment Planning system training materials & supported the training effort


  • Merchandise Planning
  • Assortment Planning
  • Allocation


  • Change Management
  • Training Documentation & Facilitation
  • Business Process
  • Retail Consultant


  • Abercrombie & Fitch
  • Finish Line
  • Whole Foods Market
  • VS&Co
  • Tory Burch
  • Tapestry 
  • 99C Only
  • Family Dollar/Dollar Tree
  • J Crew Group

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