Proven Change Management and Training Professional

Susan Riley has more than 27 years of retail experience in Planning and Allocation. As a Partner with Columbus Consulting, she has developed strong client relationships and has played an integral part in successful system implementations.


  • Finish Line
    • Developed materials and facilitated training for Store Budgeting, Store Planning, Store Clustering & Grading, Assortment Strategy, MFP & Key Item Planning modules
  • Whole Foods Market
    • Built a hyper care model to support a Category Management Assortment Plan implementation
  • Tory Burch
    • Managed functional design, unit testing, & user acceptance testing. Developed training documentation & facilitated Train the Trainer sessions and End User Training
  • Tapestry
    • Facilitated training for a Global Planning solution across business units and developed business process designs to improve efficiencies
  • Saks Incorporated
    • Developed the change management strategy, training needs analysis, training plans, and training materials for a Planning system implementation
  • Abercrombie & Fitch
    • Developed  comprehensive MFP & Assortment Planning system training materials & supported the training effort


  • Change Management and Training
  • Merchandise Planning
  • Assortment Planning
  • Allocation


  • Leadership
  • Training and Support Documentation
  • System Implementation
  • Functional Design


  • Abercrombie & Fitch
  • Finish Line
  • Whole Foods Market
  • L Brands
  • Tory Burch
  • Tapestry (Parent company of Coach)

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