Experienced Retail CIO and Business Technologist

Susan is an executive-level retail IT leader with a proven record of aligning IT with strategic business objectives. She ‘grew up’ in IT progressing from hands-on developer to CIO. She has worked for, or advised, multiple vertically integrated specialty apparel/accessories retailers both public and privately owned. She is a visionary thinker who is focused on speed to value transformations, architecting hybrid modern/legacy solutions, creating phased roadmaps, and educating the C-Suite and Board on the change management required for success. Susan has extensive SaaS and systems integration experience and is passionate about excellence in program management and project delivery.  Susan has a rescue dog and enjoys home improvement.


  • Ashley Stewart – CIO
    • Rescued eCommerce re-platform project with 60+ integrations, drove to finish line given hard external time constraints and inexperienced internal resources.  Evaluated/selected Salesforce managed services partner, led onboarding and site stabilization.
    • Delivered conceptual eCommerce dropship/marketplace architecture with four solution options to enable expanded product assortment without owning inventory
  • Kendra Scott.  –  CIO Advisor / Director Architecture, Integrations & Analytics
    • Designed conceptual omnichannel application architecture to grow and scale the business
    • Evaluated/selected SI’s and led analytics, integrations and architecture
  • Gap, Inc.  –  Division CIO, Forth & Towne
    • Led IT turnaround for the New York Product Development including product development, sketching, CAD, technical design, sourcing, fit and pre-production for four brands
    • Created roadmap and hybrid legacy-modern IT architecture needed to support new division targeting women 35+
    • Standardized store wireless technology and stood up store-based call center


  • Executive Leadership / Interim CIO
  • Business & IT Strategy Alignment
  • Digital Transformation
  • PMO & Project Delivery


  • IT Assessments & Roadmap
  • Omnichannel Solution Architecture
  • Software Selection & Implementation
  • Process & Technical Expertise
  • ERP / Financial & Merchandising Systems
  • Retail Consultant


  • Ashley Stewart
  • Kendra Scott
  • DSW
  • Ann Taylor LOFT
  • Gap, Inc.
  • Target
  • The Children’s Place

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