Mark Colbert

Expert in Creating Outstanding Customer Store Experiences 

Mark is a Consultant with Columbus Consulting. He has extensive POS, Unified Commerce, Customer and Payment experience at both the executive and project delivery levels. He collaborates with stakeholders to set goals and objectives across the organization and leads project teams to highly successful delivery of the expected outcomes. Mark has worked with both Retailers delivering and supporting solutions, along with solution providers focused on building Next gen Store Solutions for retailers.

Experience

• POS / Store Systems
  • Extensive leadership roles in building next generation unified commerce store solutions including POS, Store Fulfillment, Self Checkout, Fixed Lane, store runner and mobile.
  • Executive sponsor on retailer projects.
  • Implemented in 38 countries. 
• Ecommerce / Order Management
  • Led selection process and Implementation of Ecommerce.
  • Setup Call Center for customer support
  • Led strategy for development of Ecommerce and Order Management platforms
  • M&A team member for ecommerce, order management platform.  Led integration planning and strategy.    
• Program Management
  • Responsible for delivery of multiple project work streams as part of strategic initiatives.  Strategic initiatives included Loyalty program implementation, Store Solution replacement, Ecommerce implementation and general solution Upgrades.
  • Managed implementation teams, 3^rd party vendors, Program budget, Project Management activities, solution deliverables and organizational adoption.
  • Led selection team and process for multiple solutions including CRM, ecommerce, and POS