Joanna Penny

consultant

jpenny@columbusconsulting.com

About

Jo brings deep expertise in retail leadership, with a track record spanning large corporate enterprises and boutique founder-led brands. Leveraging extensive experience gained as an Executive Director, Jo excels in multi-channel retail strategies, cultivating brand vision, and fostering customer-centric cultures. Jo possesses in-depth knowledge across a diverse range of product categories.  and routes to market, including stores, online platforms, pureplay, franchise, and wholesale, 

Before joining Columbus in 2022, Jo played pivotal roles in guiding retailers and transforming business processes. Her career includes key positions at leading U.K. and international retailers, providing her with a unique perspective to develop strategies, practices, and processes across commercial, merchandising, buying, and trading domains.

Signature Skill

“I am dedicated to supporting retailers in optimizing processes and practices to boost profitability and sustain their competitive advantage in a rapidly shifting and continually advancing global retail industry.”

  • Business and IT alignment
  • Business process optimization
  • Decision-making facilitation
  • Change leadership including process & solution adoption
  • Hands-on implementation support
  • Executive alignment & buy-in

Expertise

  • Executive Leadership
  • Merchandising / Buying/Commercial Planning & Trading best practice
  • Business strategy & vision
  • Critical path management
  • Assortment Planning
  • Inventory Management
  • Allocation & Replenishment
  • Business Analysis

Companies Served

  • The Entertainer
  • House of Fraser
  • White Stuff
  • Namshi (UAE)
  • The Founded.com
  • Mothercare
  • Debenhams
  • Marks and Spencer

Industry, Category

  • Retail
  • Online/Pureplay
  • Franchise/Wholesale
  • Womens, Mens & Kids Apparel
  • Beauty
  • Accessories & Footwear
  • Homeware
  • General Merchandise

Solution Proficiencies

  • Itim ERP
  • Profimetrics

Consulting Service

  • Best practice process management and delivery across Merchandising, Buying & Trading
  • Program Management
  • Change Management & Training
  • Business Process Assessments and Improvements (Target Operating Models)
  • QA management & testing

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