Heather Gore

HR, Operations, & IT Consultant

About

Heather is a seasoned consultant and business leader with extensive experience in retail operations, technology implementation, and transformational strategies. She bridges HR, store operations, and IT through deep expertise in Oracle Retail solutions—including Xstore, SIOCS, ORCE, MFCS, and ReSA—to enhance efficiency and customer satisfaction. Heather skillfully navigates complex business transformations, ensuring technology solutions align strategically and effectively with organizational goals.

Before joining Columbus, Heather served as a Global Operations Director for Mars Retail Group and a Territory Operations Manager for The Home Depot.

Heather is a Six Sigma Black Belt and PROSCI certified.

Signature Skill

“I excel at translating complex challenges into actionable solutions, driving results through strategic vision, teamwork, and critical problem-solving.”

Critical Thinking & Problem Solving
Process Optimization & Efficiency
Cross-functional Team Leadership
Coaching & Mentoring
IT & Business Alignment
IT & Digital Transformation

Expertise

Unified Commerce
Store Operations
Customer Relationship
Management (CRM)
Point of Sale
Order Management (OMS)
Store Systems
Project/Change Management
Organizational Design
Workforce planning
HRIS, LMS, Payroll Systems

Companies Served

Mars Inc
M&M’s Retail
Ethel M.
The Home Depot
Hibbett | City Gear, JD Sports Global

Industry, Category

Retail
Airport Retail
Soft goods/Hardgoods
CPG
Manufacturing
International

Solution Proficiencies

Oracle Retail Xstore. SIOCS, OOCS, ORCE, MFCS, & ReSA
Workday
UKG
SAP

Consulting Service

Solution Selections
Solution Delivery /Implementation
Functional & Technical Requirements
Change Management
Organizational Design
Business Assessment & Strategy