Challenge
- Business was segmented by channel and unable to plan for the omni customer journey. Leadership determined the need to unlock a more detailed level of planning, convert to cost method of accounting and restructure hierarchy. The current technology did not support their business strategies creating the need for off-line manual spreadsheets.
Solution
- Supported conversion to omni-planning process and implemented new planning solution architecture.
- Successfully transitioned to cost accounting across all functional areas by a carefully planned conversion supported by extensive Change Management.
- Executed hierarchy restructure across multiple systems, processes and teams.
Outcome
- The planning team was armed with a new planning system which allowed them to not only plan at a more detail level but also have the flexibility of doing analysis in the same system.
- The new process and solution yielded more timely and accurate demand and inventory plans and forecasts across channels to meet customer demand.