Amanda Hilgers

Leader in Change Management and Software Delivery

Amanda brings 20+ years of experience leading and enabling teams to support strategic transformations and system implementations. Amanda is an expert in creating and executing on thoughtful and customized change management strategies and while at McKesson was recognized among her 2,000 peers in IT as the team member best exemplifying the shared principles of Integrity, Customer Fist, Accountability, Respect, and Excellence in their behaviors and contributions. She recognizes the importance of partnering with key stakeholders and subject matter experts to help support the transformation and she truly enjoys enabling the success of the impacted users. Amanda also has a proven track record of facilitating design workshops and leading clients through process documentation and requirements gathering for software configuration.

Experience

• Cognira – VP of Client Delivery and Customer Success
  • Member of senior leadership team setting direction for growing start-up company. Built out and led Client Delivery and Customer Success teams. Designed and deployed the first version of Cognira’s end-to-end Promotion Planning software. Led internal teams successfully through phases of design, build, test, and deploy of multiple client-configured versions of the software
• McKesson – Director of Change Management
  • Planned, led, and delivered on all components of Organizational Change Management for multiple transformations (change strategy, impact assessment, stakeholder engagement, communications, training, and business readiness) for 2,000+ technologists & 35,000+ enterprise end users 
  • Set strategic vision and led team that supported user adoption and sustainment activities for McKesson enterprise systems (e.g., SAP, O365) maintained a Super User network of 400+ employees
• Accenture – Consulting Manager
  • Facilitated workshops to gather requirements for strategic improvements, built go-forward plans based on findings, and successfully executed change for a variety of initiatives: supply chain optimization, analytics transformation, production facility relocation
  • Developed change management content for multi-country/multi-channel/multi-release deployments across various clients and software solutions (e.g., Oracle, SAP)
• Kohl’s – Assistant Buyer
  • Purchased over $45 million of product annually – attained gross margin/achieved sales plans/managed vendor relationships. Managed advertising print space, pricing, direct marketing, ecommerce