Kimberley O’Keeffe

Change Management, Training and Functional Consultant

Kimberley operates as a Merchandising and Category Management Consultant for retailers and manufacturers supporting strategic and operational assortment, space and category implementation initiatives. She has more than 20 years of retail experience which includes over 15 years space and assortment planning experience and delivering training and change initiative programs. Her specialties also include store operations, new store and reset projects as well as seasonal changeover planning. She is proficient in store layouts, product review processes, vendor relations, and signage and fixture development. Kimberley has spent much of her career developing and conducting training and leading end-user discovery sessions. She excels at identifying business process improvements, training and change management design and delivery.

Experience

• Training and Change Management – Category Management and MFP Implementations
  • Developed large scale organizational change management and training plans 
  • Designed and delivered multi-system, multi-application, end-user training sessions
  • Created all supportive training materials, job aids and video scripts
• Functional Business Lead – Category Management Implementations
  • Conducted workshop discovery sessions for requirements definition
  • Designed and built end-user Space and Floor Planning reports, system KPIs and settings
  • Provided functional documentation to support future state end-to-end business process 
• Quality Assurance Testing and Hyper-care Support – Category Management Implementations
  • Created multi-application test scripts / user stories and conducted UAT sessions
• Merchandise Planning Manager
  • Collaborated in the software selection process and creation of a new Space Management Dept.
  • Led a team of merchandisers to support Merchant strategies through quality planogram initiatives
• Solutions Expertise: Blue Yonder Category Management, o9 Solutions Merchandise Financial Planning 
• Category Expertise: Grocery, Home Improvement, Health and Beauty, Automotive, Seasonal Hardlines
• Certifications: Change Management (APMG, Prosci); Adult Education Certificate, BY, o9 Functional