Today customers expect a free-flowing, buy anywhere, fulfill anywhere, return anywhere marketplace in which purchases may originate in one channel, be completed in another, and returns are handled in a third. To successfully transition to fully-optimized inventory and deliver exceptional customer service and convenience, retailers must focus on “one version of the truth” by evaluating their capabilities, assessing customer data points, and creating a plan for this single vision.
In this 12-minute webinar, you will learn how to:
- Make inventory visible
- Focus on customer convenience & experience
- Start simple, not small
- Make it easy to maximize customer experience and personalization
- Align KPIs to the retailer’s strategy