Strategic Retail Innovation Leader to Enable Transformational Results and Business Growth

John is a retail industry veteran with 30+ years of experience across diverse omni-channel retail concepts of hard-good specialty, soft-good specialty apparel, retail services, discount, luxury, and full-line department stores. John has deep retail expertise accomplishing IT transformation strategy design and delivery success experience across broad facets of retail operations including unified commerce, merchandising, inventory management, supply chain, store operations, enterprise analytics, and financial / HR operations. He has consistently delivered results through the design and implementation of progressive IT organization teams, models, and processes.

Experience

  • Petco – Chief Administrative Officer / Chief Information Officer
    • Led team of 1,000+ across Information Technology, Product Management, Analytics / Data Science, Customer Service, Real Estate, Audit, and Risk.
    • Developed and delivered a multi-year technology innovation roadmap supporting business strategic growth and enablement of unified commerce, point of sale, inventory management, supply chain, services (grooming, training, and Vet), and advanced analytics enabling the company to aggressively grow from $4.5B to over $6.5B in retail sales. 
    • Led IT organizational and process transformation to move from legacy operating models to progressive agile-based priority and delivery approaches resulting in greatly improved cost-effective delivery velocity, predictability, and outcomes resulting in $15M in payroll and consulting expense annually.
  • Mothercare: Director of UK Supply Chain/Head of Asia Logistics/General Manager – China Sourcing
    • Over 10 years in senior Supply Chain roles in UK and Asia, responsible for Global Supply Chain Strategy, origin-based Logistics operations, outsourced multi-site warehouse, transport, and carriage through retail, ecommerce, international and wholesale channels
  • RH – Chief Information Officer 
    • Leading a team of 155 IT professionals, developed and delivered a multi-year technology innovation roadmap supporting business strategy growth and enablement of eCommerce, inventory management, order management, final mile delivery, customer service / clienteling. 
    • Designed, evaluated, selected, and implemented new redesigned organization and new agile innovation delivery model saving in excess of $1M in payroll / consulting expense annually.
  • Guitar Center – Chief Information Officer
    • Leading a team of 180 IT professionals, developed and delivered a multi-year technology innovation roadmap supporting business strategy growth and enablement of unified commerce, commission sales, merchandise management (ERP and Inventory management), next generation analytics, supply chain / distribution, and customer service. 
  • Big Lots – Chief Information Officer 
    • Leading a team of 120 IT professionals, developed and delivered a multi-year technology innovation roadmap supporting business strategy growth and enablement of merchandise planning, inventory management, analytics, and supply chain.

Specialization

  • Unified Digital Commerce
  • Point of Sale / Store Operations
  • Merchandising / MP&A
  • Advanced Analytics & Data Science
  • Personalization & Clienteling

Expertise

  • IT Strategy & Transformation Delivery
  • Program / Systems Implementation
  • IT Talent Sourcing & Org Design
  • IT Innovation Delivery Models
  • IT Operational & Cost Optimization 

Companies

  • Petco
  • RH
  • Guitar Center
  • Big Lots
  • Victoria’s Secret
  • Limited Brands

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