susan riley


bio_riley_susan

susan riley
partner

email: sriley@columbusconsulting.com
phone:


Biography

Susan Riley is a Partner with Columbus Consulting. Susan has more than 8 years of experience in Planning and Allocation software and consulting.  Her expertise includes business process design, testing, training documentation and facilitation. One of Susan’s strengths is developing strong client relationships.

Prior to joining Columbus in 2006, Susan held various positions over an 11-year career with now former divisions of Limited Brands, including Senior Planner for Limited Too and Lane Bryant, Arthur Planning Administrator for Limited Too, and Merchandise Analyst, Distribution Manager and Regional Distributor for Express.  Susan has also held positions at Claire’s Stores and Neiman Marcus.

Relevant Experience

Training & Change Management

  • Participated in Training efforts for Department Store and Specialty Retailers, both domestically and across Asia
  • Developed comprehensive Training plans for Planning system implementations
  • Created customized training documentation including: Training Guides, Facilitation Power Points, Practice Exercises and Quick Reference Guides for Planning and Allocation system implementations
  • Facilitated end user Training including: Classroom Training sessions and Workshops
  • Supported post go-live efforts with continued Training and coaching of team members to ensure business deliverables are met
  • Developed Change Management approach and communication plans

Business Process Design

  • Analyzed business process and end user requirements
  • Developed business process design recommendations for Planning teams
  • Defined end to end processes to support new Planning systems

Testing

  • Led System testing efforts
  • Developed User Acceptance test scripts
  • Facilitated User Acceptance testing

Client List

  • Abercrombie & Fitch
  • Coach
  • Saks Incorporated

Education and Certification

Purdue University – BS in Retail Management
Fashion Institute of Technology – AAS in Fashion Buying & Merchandising